Read some of our client feedback…
I couldn’t be happier with the way that our carpet cleaning went – from the initial phone call and speaking with Jackie to the work completed by Karl. Jackie thoroughly queried me as to the types of stains that I had and that was communicated to Karl who then specifically asked me where they were and detailed out each stain. The customer service was fantastic and the work was wonderful!!
I would not hesitate to recommend them to anyone who needs their carpets cleaned! In fact, I have them scheduled to come out and clean our clinic.
I asked around for a good local Carpet Cleaning Company. Was told Crystal Carpet Care was good. Made an appt. Two weeks before my scheduled appt I flooded part of my carpeted master bath. I called at 7am and before 830am I had a call back from Jackie. She said sorry to call so early but she wanted to help get this taken care of asap. Later that afternoon Kevin came out to assess the damage. He explained to me everything that was needed to get my carpet/bathroom back in working order. The quote was at least $1000 cheaper then I would have gotten from another company. Since he was already on site he also did the carpets I needed cleaned in two weeks. I asked about a military discount and they said they would work something out. I explained this was an emergency and I did have funds till payday. Jackie agreed to hold a post dated check for me. Kevin and Jackie were both so personable and kind. I felt comfortable enough to let Kevin finish up on his own and went and had dinner with my family. We are first time homeowners so this flood was stressful. Thankfully we had a local company we know we can trust and will use for years to come.
As a real estate agent, I was doing a final walk through with my clients at a house they were about to close on in a few days. we knew the carpet needed to be stretched and cleaned, but we had no idea the extent until all the furniture was gone.
Feeling horrible for this new home owners situation, I turned to Yelp (you guys never let me down) and found Crystal Carpet Care. I was greeted by the very friendly office staff. She listened to my concerns and said she would try to schedule me for a same day estimate. It was already after noon. She called back in minutes and confirmed a representative would meet me at the house by 1:30pm. He came out, EDUCATED me and gave me a quote. It was more than I thought since I have never had this service done before, but I was so convinced that these guys were going to do it right, and I wanted this to be a great transaction, I offered to pay for half of the service as a “housewarming” gift.
The service was performed a few days later and my client could not have been more thrilled. The report from him was the techs were polite, professional, had the attention to detail and did a great job.
Even after the visit, they call to make sure that there is 100% satisfaction. It is apparent they strive for customer service satisfaction.
I will continue to use Crystal Carpet Care even on my own house.
Very polite and professional! They made my carpets look brand new!
Kevin is terrific. He does an outstanding job on my carpets. You can’t tell I adopted a dog last year. The carpet looks amazing! I highly recommend Kevin and Crystal Carpet Care!
I’ve been a customer of Crystal Carpet Care for several years now – through three homes! They always take care of my pet’s accidents and leave my carpets beautifully cleaned. I trust them completely and they follow up a day or two after service to make sure I was totally satisfied.
We are so happy with your carpet cleaning services! Nick did a wonderful job and our carpets look fabulous. Thanks again and I look forward to continuing to refer you to clients!